Terms of Service

Processing Your Order

All orders take an estimated 2-7 days for processing. We process all orders by the time we receive them. Orders will only be shipped on our designated shipping days (Monday, Tuesday, and Wednesday). If an order is placed on Wednesday, the soonest an order will be shipped is Monday. Note, purchasing either the 2-day or overnight shipping doesn't increase your orders priority. You can request special accommodations by messaging us at "PlantMadness@AperionGroupLLC.com".


Carrier

Currently all plant orders are shipped only with Fedex. We found them to be the most reliable with plant shipments, and don't have any current plans to implement other carriers at this time.

Sorry, no shipping to AZ, HI, AK, or P.O. boxes currently; we also don't ship international orders.

Due to strict agricultural regulations imposed by certain states, we ask that customers are informed as to what your state allows; we will not be responsible for refunding any plants confiscated.


Terms for Cancellation and Returns

Please be aware, all sales are final once shipped. Plant Madness does not accept returns on any online purchases. We sell rare plant stock with very limited availability and weekly change our inventory offered, we do not accept changes or cancelations 24 hours after an order is placed. If you place an order and need to make a change please email us within 24 hours of placing the order. If contacted after 24 hours we will do our best to accommodate change requests but can not guarantee a change can be made pending where your order is in the fulfillment process.

Terms for refund

If your plant arrives damaged please contact us within 48 hours of delivery PlantMadness@AperionGroupLLC.com.

We are not responsible for weather based damage that occurred during transit. All plants that leave our location are shipped in healthy condition. It’s the responsibility of the customer to understand that they are ordering a live product, and understand that we have no control over what conditions the plant encounters during transit. Minor damage, while unwanted, must be expected with any plant order.

Broken, wilted leaves and spilled soil during shipping are NOT CONSIDERED being severe damage and happen very often. Leaf bruising is common during shipping.

Customer must be able to provide proof of the issue at hand (either through photo or video) so our team is able to assess and quickly handle any problems that may arise. Please do not make changes or alterations to the plant prior to contacting our support team. Failure to contact us within the 48 hour window, provide proof of the issue or alter the plant may void refund/replacement opportunity.